What kind of leather do you use?
We use premium full-grain cowhide, vegetable-tanned leather, and crazy horse leather — each chosen for its durability and natural character.
Every piece develops a unique patina over time, making it truly yours.
Is your leather genuine?
Absolutely. We never use PU or bonded leather. Every Rohide item is made from 100% genuine leather.
How do I care for my leather item?
Use a soft cloth and apply a natural leather conditioner every few months.
Avoid direct sunlight and moisture — let your leather breathe.
If it gets wet, gently pat it dry and allow it to air naturally.
At Rohide, we value craftsmanship, fairness, and providing practical solutions for our global community. We understand that international logistics can be complex, so we have designed a flexible return and resolution process to ensure you are always satisfied without unnecessary burdens.
1. 30-Day Satisfaction Guarantee
You may request a return, refund, or after-sales support within 30 days of receiving your order. To ensure a smooth process, please note:
- Condition: Items must be in unused, resalable condition, free from intentional damage or heavy wear.
- Natural Character: As full-grain leather is a natural material, slight variations in texture, color, or minor creases from initial fitting are considered part of the leather’s unique character and are not considered defects.
2. Hassle-Free "Smart Resolutions"
To save you the time and high cost of international return shipping, Rohide applies an Efficient Resolution System. Instead of the traditional, slow return process, we offer faster alternatives based on your specific case:
- Direct Replacement: If your item is defective, we may ship a brand-new replacement immediately at no extra cost to you.
- Instant Compensation: For minor issues, you may choose to keep the item and receive a generous partial refund.
- Full Refund: In many cases, we may issue a full refund without requiring you to ship the item back.
- Physical Return: A traditional return to our designated address will only be requested if absolutely necessary.
3. 2-Year Craftsmanship Promise
At Rohide, we build gear for the long haul. Our commitment to quality is divided into two comprehensive stages:
- Year 1: Full Protection Period
During the first 12 months, we provide a Total Satisfaction Guarantee for manufacturing defects, including structural stitching, zipper functionality, and hardware integrity. We will offer a free replacement or a full refund, typically without requiring a return. - Year 2: Dedicated Service Support
From month 13 to 24, our focus shifts to keeping your bag in active service. For craftsmanship-related issues, we provide extended support solutions, including replacement parts (e.g., straps, buckles), professional maintenance guidance, or exclusive discounted replacement options. - Exclusions: This warranty does not cover normal wear and tear, accidental damage, improper care, or the natural "patina" (aging and softening) of the leather.
4. Return Shipping & Fees
- Defective or Incorrect Items: If the issue is our fault, Rohide covers all costs associated with your replacement or refund.
- Personal Preference: For returns due to a change of mind, international return shipping is the customer's responsibility. However, we highly recommend contacting us first to see if a Smart Resolution is a better fit for you.
5. How to Submit a Claim
Please email info@rohide.com with the following:
- Order Number.
- 3–5 Clear Photos of the item (front, back, interior, and close-ups of the issue).
- A brief description of your request.
We promise to review your case and provide a resolution plan within 48 hours.
6. Refund Processing
Once your resolution is approved, refunds are issued immediately to your original payment method (PayPal or Card). Most credits appear within 3–10 business days, depending on your bank or payment issuer.
Where do you ship from?
All orders are shipped from our main warehouse, with fulfillment centers serving North America and other regions.
Do you offer free shipping?
Enjoy free express shipping on orders over $60 with real-time package tracking.
How long will it take to receive my order?
Please allow 1–3 business days for order processing.
Once shipped, U.S. orders typically arrive within 5–10 business days.
International deliveries may take 10–20 business days, depending on the destination.
Do you ship internationally?
Yes, we proudly ship worldwide. International shipping costs are calculated at checkout.
Can I track my package?
Of course. Once your order ships, you’ll receive an email with a tracking number and link to follow your delivery in real time.
Can I change or cancel my order?
Yes, within 6 hours of placing your order (Monday–Friday).
After that, orders are processed automatically and cannot be modified or canceled.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other major debit or credit cards.
My address is incorrect — what should I do?
Please email us right away at info@rohide.com
.
If your order hasn’t shipped yet, we’ll fix it immediately.
Once shipped, we’re unable to reroute packages.
Are any purchases final sale?
Yes. Items marked as “Final Sale” are not eligible for returns, refunds, or exchanges.
You’ll always see this clearly stated in each product description.
Still have questions?
Our team is here Monday–Friday and typically replies within 24 hours.
📩 Email: info@rohide.com
